How to support someone who is struggling

You do not need the perfect words. Being there, without judgement, is most of it. A short guide for family and friends.

Listen more than you fix

The instinct is to solve it — "just do this, just pray more, just think positive." But what someone in pain usually needs first is to feel heard, not fixed. Try: "That sounds really heavy. I'm here. Tell me more." Silence and presence are more healing than advice.

What not to say

Avoid "others have it worse," "it's all in your head," "you're being dramatic," or "snap out of it." These close the door. Instead: "I believe you," "you're not alone in this," "thank you for telling me."

Gently open the door to help

You cannot force someone to get help, but you can walk beside them. Offer to sit with them while they message Noor, or to help them find a professional. Sometimes just knowing someone will come along makes the first step possible.

Watch for the serious signs

If someone talks about ending their life, having no reason to live, or saying goodbye — take it seriously, stay with them, and connect them to a helpline immediately. You do not have to carry it alone either.